谁能翻译以下酒店英语文章？谢谢

更新时间2018-12-21 10:12:45

PROCEDURE 

Guests who arrive early before a room is ready ,are to be advised that unfortunately a room is not available at this time,usually due to a sold out situation the previous night,This needs to be done with great diplomacy,An accurate estimate of when the room will be ready must be provided.

In room-not ready situation,guests will be asked for their plans （ie restaurant）while they are waiting for there room or for their mobile phone number and we should offer to call the guest on their own personal line if they don’t wish to come back to the desk ,the luggage will be waiting for them in the room.

If a room is not ready for a guest arriving BEFORE the published check-in time ,they will be escorted to the lobby lounge and offered changing facilities in the downstairs fitness area and luggage storage ,a specific time regarding room availability is communicated.

If a room is not ready for a guest arriving AFTER the published check-in time，they will be offered the option to take advantage of luggage storage，and changing facilities in the downstairs fitness area，and or The Lobby Lounge or Onyx ;escort is provided to the preferred facility .Aspecific time regarding room availability is communicated.At a minimum,a complimentary beverage or meal is offered. The escorting staff will communication directly with the waiter/waiteress 

译文：

在房间准备就绪之前提前到达的客人将被告知，不幸的是，由于前一天晚上的房间已经售罄，所以此时没有空房。这需要非常周到，必须提供房间准备就绪的准确估计。或者当他们在那里等房间或者他们的手机号码时他们的计划（如餐厅），如果他们不想回到桌子，我们应该主动打电话给客人，行李会在房间里等他们。如果房间还没有准备好，客人在登机前到达，y将被护送至大堂休息室，并在楼下健身区和行李存放处提供更换设施，并告知有关房间可用性的具体时间。如果房间尚未准备好，客人在办理登机手续后到达，他们可以选择利用行李存放，并更换行李。楼下健身区的设施，或大堂休息室或Onyx;陪同人员被提供到首选设施。有关房间可用性的特定时间被告知。最低限度地，提供免费饮料或膳食。护送人员将直接与服务员/服务员沟通。

翻译成中文是

程序
在房间准备好之前提早到达的客人，必须被告知，不幸的是，目前没有房间，通常是由于前一天晚上的情况是售罄的，这需要用伟大的外交手段来完成，必须提供关于房间何时准备好的准确估计。在房间里，还没准备好，客人们在等待房间或手机号码时，会被问及他们的计划。如果他们不愿意回到办公桌，我们应该主动打电话给他们。行李会在房间里等他们。如果在公布的登记时间之前没有为到达的客人准备房间，他们将被护送到大堂休息室，并在楼下健身区和行李储存处提供更换设施，将告知提供房间的具体时间。如果在公布的登记时间之后，房间还没有为客人准备好，他们将可以选择利用楼下健身区的行李存放和更换设施，或使用大堂或玛瑙。为首选设施提供护送。关于房间可用性的特定时间将被告知。至少提供免费的饮料或餐。护送人员将直接与服务员沟通

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